Returns, Exchanges & Refunds
Every Artelvio piece is printed to order. Because of this, we cannot accept returns or exchanges for change of mind, personal preference or incorrect size selection. Please check our Size Guide before ordering. If you're unsure, message us at artelvio0603@gmail.com and we'll help you choose.
Damaged, defective, misprinted or incorrect items
If your order arrives damaged, defective, misprinted or different from what you ordered, contact us within 48 hours of delivery with:
- your order number
- photos of the product, the packaging and the courier cover
- an unboxing video showing the parcel being opened and the item inside
An unboxing video is strongly recommended and may be required to help us verify damage, defects, or incorrect items. If you do not have an unboxing video, please still contact us with clear photos and details of the issue, and we will review your request.
Please open your parcel carefully. Damage caused by scissors or sharp objects is not covered unless it appears in your unboxing video. If the package looks damaged at delivery, note it in the courier's delivery remarks.
Not covered
- Size differences within ±0.5 inch (normal tolerance for apparel)
- Slight colour variation between your screen and the printed colour
- Orders refused, or returned because of an incomplete address or unserviceable pin code
Lost or delayed parcels
If your tracking indicates that the parcel is lost or there has been an unusually long delay, please contact us. We will review the tracking status and, where applicable, arrange a reshipment or refund.
Cancellations
Orders can only be cancelled before processing begins. Contact us immediately after ordering.
Refunds
Approved refunds are initiated to your original payment method within 4 business days. The time taken for the amount to appear in your account may vary depending on your payment provider or bank.
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