Terms of service
TERMS OF SERVICE
Welcome to Artelvio.
These Terms of Service ("Terms") govern your access to and use of the Artelvio website, including our online store, products, content, features, and related services (collectively, the "Services").
By accessing or using the Services, placing an order, or creating an account with Artelvio, you agree to these Terms and to our other applicable policies, including our Privacy Policy, Shipping Policy, and Refund Policy.
If you do not agree with these Terms, please do not use the Services.
1. ABOUT ARTELVIO
Artelvio is an independent streetwear brand offering apparel and related products through its online store.
Artelvio provides its Services through Shopify, which supplies the ecommerce platform used to operate our online store. However, purchases made through our store are transactions between you and Artelvio.
2. ELIGIBILITY AND ACCOUNT INFORMATION
You may use our Services only if you are legally permitted to do so under applicable law.
When creating an account or placing an order, you agree to provide information that is accurate, complete, and current.
You are responsible for:
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Providing correct name, email, phone number, billing information, and shipping address.
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Keeping your account credentials secure.
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Updating your information when necessary.
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All activity carried out through your account.
Artelvio may refuse, suspend, or terminate an account where there is a reasonable basis to believe that the account is being used unlawfully, fraudulently, abusively, or in violation of these Terms.
3. PRODUCTS AND PRODUCT INFORMATION
We make reasonable efforts to display our products, images, colours, descriptions, measurements, and other information as accurately as possible.
However, minor differences may occur due to:
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Screen settings and device displays.
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Lighting and photography conditions.
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Printing processes.
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Normal garment or manufacturing variations.
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Normal apparel measurement tolerances.
Such minor differences do not necessarily indicate that a product is defective.
Product availability, specifications, designs, colours, sizes, descriptions, and prices may change from time to time.
Artelvio reserves the right to discontinue, modify, or limit the availability of any product at any time.
4. PRODUCT SIZING
Please review the applicable Size Guide before placing your order.
Artelvio products may have an oversized, relaxed, or other specified fit depending on the product.
Customers are responsible for selecting the appropriate size before placing an order.
Please refer to our Refund Policy for information regarding incorrect size selection and acceptable apparel measurement tolerances.
5. ORDERS AND ORDER ACCEPTANCE
When you place an order through the Artelvio website, you are submitting a request to purchase the selected products.
An order is considered accepted when Artelvio processes and confirms the order.
We reserve the right to refuse, cancel, or limit an order where reasonably necessary, including in cases involving:
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Product availability issues.
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Pricing or listing errors.
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Suspected fraudulent or unauthorized transactions.
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Incorrect or incomplete customer information.
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Technical or payment-processing errors.
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Other circumstances where fulfilment is not reasonably possible.
If we cancel or materially change an order after payment has been received, we will notify you using the contact information provided with the order and, where applicable, process the appropriate refund.
6. PRICES, PAYMENTS AND PROMOTIONS
All product prices displayed on the website are shown in Indian Rupees (₹), unless otherwise stated.
Prices, discounts, offers, and promotions may change without prior notice. The applicable product price is the price displayed at the time your order is placed, subject to correction of any genuine pricing or technical error.
Shipping charges, where applicable, will be displayed during checkout.
Artelvio currently offers free shipping on orders above the stated qualifying threshold shown on the website.
Promotional offers may have additional terms and conditions. Where a promotion has specific terms, those terms will apply to that promotion.
You agree to provide valid and accurate payment information and confirm that you are authorized to use the payment method provided.
7. ORDER CANCELLATION
Orders may be cancelled only before processing or production begins.
If you need to cancel an order, contact Artelvio as soon as possible at:
Once processing or production has begun, cancellation may no longer be possible.
Please refer to our Refund Policy for further details regarding cancellations and refunds.
8. PRINTED-TO-ORDER PRODUCTS
Many Artelvio products are produced or printed after an order is placed.
Because products may be prepared specifically for individual orders, we generally do not accept returns or exchanges for:
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Change of mind.
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Personal preference.
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Incorrect size selection.
Exceptions may apply where an item arrives damaged, defective, misprinted, or different from the item ordered, in accordance with our Refund Policy.
9. SHIPPING AND DELIVERY
Artelvio currently ships within India unless otherwise stated.
Shipping charges and applicable delivery information are presented during checkout or through our Shipping Policy.
Delivery times are estimates and may vary depending on production, processing, courier operations, location, weather, public holidays, or other circumstances outside our reasonable control.
Once an order has been handed over to the shipping carrier, delivery is subject to the carrier's processes and timelines.
Customers are responsible for providing complete and accurate shipping information, including the recipient's name, address, phone number, and PIN code.
Artelvio is not responsible for delivery problems resulting from incorrect, incomplete, or inaccurate information provided by the customer.
For additional information, please refer to our Shipping Policy.
10. LOST, DELAYED, OR DELIVERY-RELATED ISSUES
If tracking indicates that an order has been lost or has experienced an unusually long delay, please contact us at:
Please provide your order number and the relevant delivery information so that we can review the matter.
Where applicable, Artelvio may coordinate with the shipping carrier and determine an appropriate resolution in accordance with our policies.
11. RETURNS, EXCHANGES AND REFUNDS
Artelvio products are generally not eligible for returns or exchanges due to:
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Change of mind.
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Personal preference.
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Incorrect size selection.
If an order arrives damaged, defective, misprinted, or different from what was ordered, please contact us within the timeframe specified in our Refund Policy.
Our Refund Policy explains the required information and supporting evidence for such claims, including photographs and, where applicable, an unboxing video.
The Refund Policy forms part of these Terms.
Please review the complete Refund Policy before placing an order.
12. COLOUR, PRINT AND APPAREL VARIATIONS
Due to differences between digital displays and physical product